If you're at one of our staffed locations (Albury, Hobart, Marion, Sunshine), simply follow the steps below:

1. Receive a game card from an iTeller self-service machine, or from one of our friendly staff at the service counter, and load money onto the card.

2. Tap the card on the reader of the game you wish to play.

3. Enjoy the game and earn digital tickets and prizes! *

4. Redeem your tickets for cool prizes at the counter.

*Not all games award tickets or prizes - please speak to our staff if you're unsure on what a game gives you. Tickets cannot be exchanged back into cash.

If you're at one of our many game area locations, playing our games is easy:

1. On the reader, select how much you want to spend on the game.

2. Tap your credit or debit card.

3. Enjoy the game and have fun!

The cost of a game will vary. Refer to the price displayed on the game's reader.

Game cards work by loading an amount of money or token bundle at a self-service iTeller or the counter, and tapping the cards on the readers as you go. Each time you tap the game card on the card reader it will minus off the amount shown from the game card and credit you one game. Games can be scanned multiple times for multiple credits.

Loaded cards can be shared between one or more people and have no limits on them other than the amount of money loaded. They can be used on every game in the store including all prize games. Loaded cards have no minimum amount that can be loaded onto them and offer bonuses at different load amounts called Load and Save. The Load and Save bonus tiers are:

• Load $35 onto a game card and receive $10 bonus cash for a total of $45

• Load $50 onto a game card and receive $20 bonus cash for a total of $70

• Load $100 onto a game card and receive $50 bonus cash for a total of $150

Nope! They are provided free-of-charge once a token bundle or game credit is purchased.

The cash and ticket balance of game card can be checked in-store at our balance check station on the counter. Alternatively, staff can do this for you at the counter.

No - you must use a credit or debit card to play games in our game area locations, with the only exception being Village Cinemas Sunshine.

Game areas at Village Cinemas Fountain Gate, Village Cinemas Bendigo, and Event Cinemas Glendale use their own game cards that cannot be used at a staffed Intencity location.

Currently, there are two different ways you can earn tickets at select game foyer locations:

• Village Cinemas Bendigo & Village Cinemas Fountain Gate: When you finish a game, the machine will print you a receipt displaying the number of tickets you earned, along with a QR code which you can then scan at a Prize Hub to redeem for prizes.

• Village Cinemas Knox (Roc's Social) and Village Cinemas Sunshine: When you finish a game, tickets will be awarded to your game card which you can then scan at a Prize Hub to redeem for prizes. At Village Cinemas Sunshine, tickets can also be redeemed for prizes at the counter during operating hours.

Tickets cannot be exchanged back into cash or credit.

At all other game foyer locations, tickets cannot be earned.

Yes, once you have loaded money onto the card it is yours to keep.

The balance of the card expires 12 months from last use.

No, game cards cannot be refunded.